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Warranty
Warranty Policy
As the manufacturer of the premium quality golf products ALTR Golf Inc. ("ALTR") is committed to the performance and durability of our products.
With respect to golf clubs, ALTR warrants, to the original consumer only, that its golf clubs will be free from defects in materials and workmanship during normal and customary use for 2 years from the original date of purchase from an authorized retailer provided (1) the consumer presents proof of purchase in the form of an original cash register receipt from the authorized retailer from whom the consumer purchased the product and (2) the golf club has not been abused, altered, defaced, or misused, or otherwise damaged through the act or neglect of the consumer or a third party.
A club may be covered by the warranty policy if it has undergone conventional club modifications (e.g., reshafting, regripping), if and only if, no damage was done as a result of the modification. It is ALTR’s sole discretion to determine whether any damage was caused to the club by such modification.
This warranty does not cover normal wear and tear.
If a defect in a genuine ALTR golf club appears during the warranty period of the product, and you comply with the requirements above, ALTR, in its sole discretion, will (1) replace the defective golf club with the same or a comparable product, or (2) refund your actual purchase price less reasonable depreciation based on actual use in any instance where the golf club is no longer available upon prompt return of the golf club to ALTR through any authorized method.
ACCESSORIES WARRANTIES:
With respect to ALTR accessories (e.g. driver wrench, head cover), ALTR warrants, to the original consumer only, that its products will be free from defects in materials and workmanship during normal and customary use for 2 years, and for accessories for one year, from the original date of purchase from an authorized retailer provided (1) the consumer presents proof of purchase in the form of an original cash register receipt from the authorized retailer from whom the consumer purchased the product; and (2) the product has not been abused, altered, defaced, or misused, or otherwise damaged through the act or neglect of the consumer or a third party.
This warranty does not cover normal wear and tear.
If a defect in a genuine ALTR product appears during the warranty period of the product, and you comply with the requirements above, ALTR, in its sole discretion, will (1) replace the defective product with the same or a comparable product, or (2) refund your actual purchase price less reasonable depreciation based on actual use in any instance where the product is no longer available upon prompt return of the product to ALTR through any authorized method.
LIMITATIONS ON WARRANTIES FOR ALL ALTR’S PRODUCTS:
Warranty claims will be handled at ALTR’s sole discretion, pursuant to the terms and conditions stated above.
With respect to all products, any replacement product will be warranted from the date of purchase of the original product from an authorized retailer, not from the replacement date.
ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY LIMITED TO THE DURATION OF THE LIMITED WARRANTIES SET FORTH ABOVE.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY STATE LAW AS HEREBY LIMITED, THE FOREGOING LIMITED WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTIES, AGREEMENTS AND SIMILAR OBLIGATIONS OF THE MANUFACTURER OR SELLER.
ALTR IS NOT LIABLE FOR INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH THE USE OF ALTR PRODUCTS. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above may not apply to you. There are no other warranties that extend beyond the warranties set forth above.
No person, agent, distributor, dealer or other third party is authorized to change, modify, or extend the terms of these warranties in any manner whatsoever.
These warranties give you specific legal rights. You may also have other rights that vary from state to state.
WARRANTY AND GUARANTEE PROCEDURE FOR ALL ALTR PRODUCTS
If you have any questions or wish to make a claim under a Warranty or Guarantee, please contact the ALTR Customer Service Department at help@altrgolf.com. Once Customer Service determines the product is subject to a Warranty or Guarantee, a Return Authorization Number will be issued to you along with shipping instructions. The Return Authorization Number must be visible on the exterior of the package containing the returned product in order to be physically received by the warehouse. Issuance of a Return Authorization Number does not mean that ALTR will accept the Warranty or Guarantee claim as Invalid Warranty Conditions may be identified upon receipt of the returned product. ALTR will pay for shipping charges to return the defective product. ALTR will return the replacement product at no charge.